1. Scope of This Policy
This Privacy Policy explains how Blue Collar Reroof collects, uses, protects, and shares information when you visit our website, submit a roof estimate request, submit a Meta or Instagram lead form, call or text us, or otherwise interact with our roofing services.
This Policy applies to information collected through bluecollarreroof.com, related lead forms, advertising campaigns, phone calls, text messages, and customer relationship tools we use to respond to homeowners.
2. Information We Collect
We collect information you choose to provide, information generated when you use our website or forms, and information we receive from advertising and customer relationship tools.
The information we may collect includes:
- Contact information, such as your name, email address, phone number, and property address.
- Roof estimate details, such as the address you submit, matched address results, roof measurement details, online estimate price, and field verification status.
- Lead form responses submitted through Facebook, Instagram, Meta Instant Forms, or other advertising forms.
- Call, text, and message details needed to respond to your request and coordinate a field visit.
- Attribution and analytics information, such as page URL, referrer, UTM parameters, gclid, gbraid, wbraid, fbclid, msclkid, IP address, browser type, device information, and cookie or pixel data.
3. How We Use Information
We use information for the following business purposes:
- To provide online roof estimates, field verification, written quotes, scheduling, and follow-up.
- To create and update lead, contact, note, conversation, and opportunity records in our CRM.
- To call, text, or email you about your estimate request, inspection, quote, roof project, or related service questions.
- To measure advertising performance, understand which campaigns generated requests, and improve our website and lead forms.
- To detect, troubleshoot, and prevent technical, security, fraud, or abuse issues.
- To comply with legal obligations and enforce our terms, agreements, and rights.
6. Calls and Text Messages
When you submit a phone number, you authorize Blue Collar Reroof and its service providers to contact you by call or text about your estimate request, inspection, quote, scheduling, and related roofing services. Message and data rates may apply. You can ask us to stop marketing texts, but we may still send transactional messages needed to service your request.
7. Your Choices and Rights
You may ask us to access, correct, update, or delete personal information we maintain about you, subject to legal, security, and business recordkeeping limits. You may also ask us to stop sending marketing communications.
To make a request, call us at 385-216-0582 or contact us through the website. We may need to verify your identity before completing certain requests.
8. Retention and Security
We keep personal information for as long as reasonably necessary to respond to your request, provide roofing services, maintain business records, resolve disputes, comply with legal obligations, and improve our operations.
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No website, CRM, phone system, or internet transmission is completely secure, so we cannot guarantee absolute security.
9. Children's Privacy
Our website and lead forms are intended for homeowners and adults seeking roofing services. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us and we will take appropriate steps to delete it.
10. Third-Party Links and Services
Our website, ads, or messages may link to third-party websites or use third-party services. Their privacy practices are governed by their own policies, not this Privacy Policy.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the Last updated date on this page. Your continued use of the website or services after an update means the updated Policy applies.
12. Contact Information
Questions about this Privacy Policy or your information can be directed to Blue Collar Reroof by calling 385-216-0582 or by contacting us through bluecollarreroof.com.